Refunds

We hope you will be very happy with your jewellery. We make every single piece with love and care. If for any reason you are not satisfied with your purchase, we are happy to offer an exchange or credit note within 14 days of purchase.

Alternatively we will refund a purchase made via our online boutique within 14 days of your order receipt. This includes earrings, studs and hoops. The item should be unworn, in perfect condition and returned in its original packaging. Please contact us at INFO@BEAJARENOJEWELLERY.COM for further details. 

The customer is responsible for paying the return postage charge. We are unable to take responsibility for any items returned to us so we recommend you use an insured delivery service.  

Please note the cost of shipping is non-refundable. Where your order qualifies for free shipping we will take the cost of shipping before a refund is issued. To avoid fraud, the refund will be issued by the same method which you paid.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only and not for resale. We reserve the right to cancel orders that appear to be for resale purposes or fraudulent.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

Commissioned, redesigned or repurpose pieces

Customised pieces

Discounted pieces

If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.