Returns & Refunds
At Bea Jareno Jewellery, we strive to provide exceptional customer satisfaction and ensure that you are completely delighted with your purchase. We understand that sometimes a product may not meet your expectations or you may simply change your mind. Therefore, we offer a hassle-free return policy within 14 days of purchase. Or an exchange or credit note within 30 days of purchase.
To be eligible for a refund, the item must be unworn, in perfect condition, and in its original packaging. Please note that personalised, custom-made or discounted items cannot be returned unless there is a defect or an error on our part.
Please note we do not except any returns on earrings for hygienic reasons.
It is important to note that customers are responsible for the cost of return postage. In the event that the initial order included free postage, the amount equivalent to the original shipping cost will be deducted from the refund. Any card or transfer charges will be also deducted from the item initial price.
We recommend using a reliable and trackable shipping method to ensure the safe return of the item.
To initiate a return, please contact us. We will guide you through the process and provide you with all the necessary information. Our goal is to make the return experience as seamless as possible for you.
Once we receive the returned item and verify its condition, we will promptly process your refund. The refund will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your bank or credit cards company's processing time.
If you have any further questions or require additional information, please do not hesitate to contact us. We are happy to help and we are here to assist you and ensure that your jewellery shopping experience with us is nothing short of remarkable.
If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
Please refer to our Terms & Conditions Page for further information