Terms and Conditions

Bea Jareno Jewellery allows users to purchase Jewellery & Silverware handccrafted in an ethical and sustainable way by Bea Jareno Jewellery at their London studio in Ladbroke Grove.


Ordering Online

Payments online can be made via PayPal, credit or debit card. We strongly advise the use of a card payment if you are based in the UK.  If you are struggling to make payment online please contact us so we can process your order by email or by phone.


Delivery

We use  Royal Mail Recorded or Special Delivery service in all our online orders at a cost of £8.00, £10.00 or £12.00 depending on item size, value and destination.

All UK, Europe and International orders are sent via Royal Mail recorded or Special Delivery, fully tracked with signature required on delivery.

We will only deliver items to the billing address. If for any reason you need the item to go to a different delivery address, please use the contact form after you have made payment so we can arrange this for you.

Bea Jareno Jewellery cannot be held responsible for any delays caused by the local postal service or customs checks. We hold no responsibility over the parcel once it has been posted. Any customs changes are the sole responsibility of the customer.

The items available online are in stock and ready to be delivered within 1 to 2 working days. We always aim to deliver your items as soon as possible. We will inform you by email on the progress of your order.

Bespoke Order

We offer a bespoke service. This service is limited to original designs in line with Bea Jareno Jewellery brand. 

This service will enable you to get involved in the process of creating a one of a kind piece of jewellery, made only for you, Bea will accompany you in your journey to achieve the jewel you will treasure a lifetime made with any recycled precious metals of your choice.

We give a free consultation either in person at the Bea Jareno Jewellery Studio, by email or telephone. Turn around for bespoke pieces are up to 8 weeks depending on the piece.

Quotes of bespoke orders are valid for a period of 14 days due to precious metals and materials fluctuation cost.

For a bespoke order we require a 50% deposit as confirmation of your order before production begins. The remainder will need to be paid in full before collection or dispatch of the order. Payments can be made by card or bank transfer.

Goods remain the property of Bea Jareno Jewellery until paid for in full.

A bespoke order can not be cancelled once the deposit has been paid. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.


Sales and Returns

We hope you will be very happy with your jewellery. We make every single piece with love and care. If for any reason you are not satisfied with your purchase, we are happy to offer an exchange or credit note within 14 days of purchase.

Alternatively we will refund a purchase made via our online boutique within 14 days of your order receipt. This includes earrings, studs and hoops. The item should be unworn, in perfect condition and returned in its original packaging. Please contact us at info@beajarenojewellery.com for further details. 

The customer is responsible for paying the return postage charge. We are unable to take responsibility for any items returned to us so we recommend you use an insured delivery service.  

Please note the cost of shipping is non-refundable. Where your order qualifies for free shipping we will take the cost of shipping before a refund is issued. To avoid fraud, the refund will be issued by the same method which you paid.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.


One-of-a-Kind

Each piece is handmade and unique. Variations will occur and might differ from the item in photographs. Stone and metal colours might vary and sizes are accurate within reason.

If for any reason you are not happy with your order please refer to our Sales and Returns policy.

Each stone and strand of beads has been individually selected for its quality and beauty. They are ethically sourced and conflict free in accordance with the Kimberley Process. Our precious metals are sourced in the UK from the best quality suppliers.

Our pieces are tested and Hallmarked by the Goldsmiths' Hall in London in accordance with their regulations in the UK.

Please keep in mind any stones used in your jewellery are also unique and might vary slightly in colour and size from any photographs you might have seen on our online boutique or social media feeds.

We can customise any of our designs from our collections by choosing gemstones colours and/or precious metals and finished to suit your taste and personality.

We can also offer you a re-designing service using your gemstones and precious metals from a family heirloom jewellery and transformed them into a new design which is more meaningful and personal to you. We will guide you through the process and help you create a new piece of jewellery inspired by our collections.

Bea Jareno Jewellery is not VAT registered at this time, so any purchases made directly via our online boutique or at exhibitions will not have the added VAT cost. 


Engraving

We offer a hand-engraving service on any piece. We will get in contact with you once you order has been received to find out what you would like engraved. Or you can use the contact form. Please note this incurs an extra charge and an additional invoice will be provided. This can be paid by card or bank transfer.


Repairs and Care

If you feel your jewellery has any imperfections please let us know as soon as possible. Please keep in mind Bea Jareno Jewellery provides a satin finish, often with textured imperfections which are the essence of the brand.

Some pieces are gold vermeil (hard gold-plated sterling-silver based). This is a surface covering and it may wear off depending how you use and care for your jewellery.

We offer a re-plating service. The cost varies depending on surface area and the current prices of gold. Please contact us with details of your jewellery so we can provide you with an accurate cost.

We assess every repair and re-plating on a case-by-case basis. We are very committed to our customers so please do not hesitate to contact us if you experience any issues with your jewellery.


Copyright

All rights reserved. All copyright, design rights and intellectual property rights existing in our Designs and Products and in the images, text and Design of our website|marketing material are and will remain the property of Bea Jareno Jewellery. We will treat any infringement of these rights seriously.

© Bea Jareno Jewellery . All rights reserved.

By making an online purchase you automatically agree to the above terms and conditions