Loading...

Terms and Conditions

'Bea Jareno Jewellery' allows users to purchase Contemporary Design Jewellery by Bea Jareno Jewellery.

Ordering Online

Payments online can be made via PayPal, credit or debit card. We strongly advice to use card payment if you are based in the UK.  If you are struggling to make payment online please contact us so we can process your order by email or by phone.

Delivery Information

We give online customer's free delivery in any orders over £100 only in the UK.  

All UK orders are insured and sent via Royal Mail either Recorded or Special Delivery depending on the item value. For other EU countries we use the equivalence, however Bea Jareno Jewellery cannot be held responsible for any delays caused by the local postal service or customs checks. Any customs changes are the sole responsibility of the customer. You will be provided with a tracking number for your order at the time of dispatched.

Delivery times varies depending on your order, please keep in mind all our pieces are hand-crafted individually so allow 2-3 weeks. We always aim to deliver your items as soon as possible. We will informed you by email on the progress of your order.

Bespoke Order

We offer a bespoke service. This service is limited to original designs in line with Bea Jareno Jewellery  brand.

We give a free consultation either in person at Bea Jareno Jewellery studio or by email or telephone. Turn around for bespoke pieces are 4-8 weeks depending on the piece.

Quotes of bespoke orders are valid for a period of 14 days due to precious metals and materials fluctuation cost.

For bespoke order we require a 50% deposit as confirmation of your order before production begins. The remainder will need to be paid in full before collection or dispatch or the order. Payments can be made by card or bank transfer.

Goods remain the property of Bea Jareno Jewellery until paid for in full.

A bespoke order can not be cancelled one's the deposit has been paid. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.

Sales and Returns

We hope you will be very happy with your Jewellery, we make every single piece with love and care. If for any reason you are not satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase.

Alternatively we will refund a sale made via our online boutique within 14 days of your order receipt. The item should be unworn, in perfect condition and return in its original packaging. Please contact us info@beajarenojewellery.com for further details. 

We are unable to take responsibility for any items return to us so we recommend you use an insured delivery. 

Please note the cost of shipping is not refundable, where your order qualifies for free shipping we will take the cost of shipping before a refund is issued. To avoid fraud, the refund will be issued by the same method which you paid.

One of a Kind

Each piece is handmade and unique, variations will occur and might differ from any photographs. Stones and metals colour might vary and sizes are accurate within reason.

If for any reason you are not happy with your order please refer to our 'Sales and Returns' policy.

Each stone and strand of beads has been individually selected for its quality and beauty. They are ethically source and conflict free in accordance with the Kimberley Process. Our precious metals are source in the Uk from the best suppliers for quality.

Our pieces are tested and Hallmarked by the Goldsmiths' Hall in London in accord with their regulations in the UK.

Please keep in mind any stones use in your jewellery are also unique and might vary slightly in colour and size from any photographs you might have seen on our online boutique or social media feed.

Bea Jareno Jewellery is not vat register at this time, so any purchases made directly via our online boutique or an exhibitions will not have the added vat cost. 

Engraving

We offer a hand-engraving service on the Shanti Collection. However, if you would like any other jewellery engraved we will be very happy to do this. We will get in contact with you one's order has been place to find out your needs. Please note this incurs an extra charge and additional invoice will be provided payable by card or bank transfer.

Repairs and Care

If you feel your jewellery has any imperfections please let us know as soon as possible. Keeping in mind Bea Jareno Jewellery provides a satin finished often textured with imperfections which are the essence of the brand.

Some pieces on our collection are Gold Vermeil (hard gold plated silver based) this is made to the highest level of microns available but it is a surface covering, it may wear off depending in use and care of your jewellery.

We offer a re-plating service. The cost varies depending on surface area and prices of gold.Please contact us with details of your jewellery so we can provide you with accurate costing details.

We asses every repair and re-plating in a case-by-case basis. We are very committed to our customers so please do not hesitate to contact us if you experience any issues with your jewellery.

Copyright

All rights reserved. All copyright, design rights and intellectual property rights existing in our Designs and Products and in the images, text and Design of our website|marketing material are and will remain the property of Bea Jareno Jewellery. We will treat any infringement of these rights seriously.

Copyright Bea Jareno Jewellery . All rights reserved.